Privacy Policy

Durascapes LLC (“Company,” “we,” “our,” or “us”) is a McKinney, Texas-based residential landscaping and hardscaping company serving a 20-mile radius of McKinney. When you request an estimate, contact us, or use our website, you may provide personal information, and we recognize the importance of safeguarding that information.

We are committed to protecting your privacy and maintaining transparency regarding how we collect, use, and store your data. This Privacy Policy explains our practices in clear and straightforward terms.

We collect information in several ways, including when you fill out a form on our website, call us, text us, or otherwise communicate with us regarding a landscaping, hardscaping, outdoor living, or other outdoor project.

Personal and Project Information You Provide:

• Name
• Phone number
• Email address
• Property address or project location
• Details about your project, such as patio, walkway, or driveway layout, retaining wall or stone features, outdoor kitchen or fire feature ideas, lighting, plant and sod preferences, grading or drainage concerns, preferred timeline, uploaded photos, materials discussed, and any additional information you voluntarily provide

Information Collected From Phone Calls and Text Messages: When you call or text us, we may collect your phone number and any information you share during the conversation so we can respond to your inquiry, provide estimates, schedule services, and deliver project-related communications.

Limited Technical Information From Website Visits: When you visit our website, we may automatically receive basic technical information, including:

• IP address or general geographic location, such as city or region
• Device type and browser used
• Pages visited and time spent on the site
• How you arrived at our website, such as through a search engine or online advertisement

We use this limited technical information to understand how visitors use our website, improve functionality, enhance user experience, and evaluate marketing performance.

We use the information we collect for legitimate business purposes related to providing landscaping, hardscaping, outdoor living, softscaping, grading, and drainage services.

These purposes include:

• Responding to your inquiries and questions
• Providing estimates and quotes for your project
• Helping you select materials, pavers, stone, plants, lighting, and other design options
• Scheduling on-site consultations, design visits, grading, installation, and follow-up work
• Confirming appointments, sending updates, and following up on your project
• Improving our website, services, and customer experience
• Keeping internal records, such as job history and communication notes
• Complying with legal obligations or responding to lawful requests

We do not use your personal information for unrelated purposes without your permission.

When you provide your contact information to Durascapes LLC, you give us permission to reach out to you about your inquiry or services you have requested.

This may include:

• Phone calls
• Text messages (SMS/MMS)
• Emails

These communications may be used to answer your questions, provide quotes, discuss design options, confirm appointments, send reminders, share project updates, and follow up after your project is complete.

Message and data rates may apply. Depending on your phone plan, your carrier may charge you for calls or text messages from us.

How to Opt Out: You may opt out of marketing or non-essential communications at any time.

• Text Messages: Reply “STOP” to any text message you receive from us.
• Emails: Use the unsubscribe link, if provided, or contact us directly to be removed.
• Calls: Let us know during the call that you do not wish to receive further calls, except as needed to complete current services.

Please note that even if you opt out of marketing messages, we may still contact you as needed to complete active projects or fulfill legal and administrative obligations.

We respect your personal information and treat it as confidential. We do not sell or rent your personal information to third parties for their own marketing purposes.

We may share your information only in the following situations:

• With trusted service providers who help us operate our business, such as scheduling tools, customer relationship management systems, website hosting providers, or advertising platforms. These providers are only allowed to use your information to perform services for us.
• With subcontractors or partners involved in completing your project, but only to the extent needed to complete the work.
• When required by law, regulation, or legal process, or to respond to valid requests by public authorities.
• When necessary to protect our rights, property, safety, or that of our customers or the public.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If we ever need to share your information for a purpose not listed here, we will explain the reason and, when required, ask for your consent first.

We take reasonable steps to protect the information we collect from loss, misuse, and unauthorized access.

While no system can be guaranteed 100% secure, we work to protect your information using practical safeguards, such as:

• Using reputable third-party tools and platforms to store and manage customer information
• Limiting access to personal information to team members who need it to do their jobs
• Encouraging safe password practices and secure devices for business use
• Regularly reviewing our processes and service providers

If you believe that any information we hold about you is no longer secure, please contact us using the contact information at the end of this policy.

Our website may use cookies and similar tracking technologies. Cookies are small files stored on your device when you visit a website. They help the site remember your browser and certain preferences.

We may use cookies and tracking tools to:

• Understand how visitors use our website
• Measure the effectiveness of our online advertisements
• Improve website performance and content
• Remember certain preferences or actions you take on the site

You can usually control cookies through your browser settings. If you choose to block or delete cookies, some parts of our website may not work as smoothly, but you will still be able to contact us for services.

Our website may contain links to other websites, such as paver, stone, and plant suppliers, manufacturers, partners, or informational resources.

These external websites are not controlled by Durascapes LLC, and we are not responsible for their privacy practices or content.

If you click a link that takes you to another website, we encourage you to review that site's own privacy policy so you understand how your information may be collected and used there.

Our services are designed for homeowners and property owners and are not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take reasonable steps to delete that information. If you believe a child has provided us with personal information, please contact us using the details below.

We may update this Privacy Policy from time to time to reflect changes in our services, our business, or applicable laws and regulations.

When we make changes, we will update the “Last Updated” date on this page. We encourage you to review this policy periodically so you stay informed about how we protect your information.

Durascapes LLC is committed to protecting your privacy.

We do not sell, rent, or lease our customer lists or mobile phone numbers to third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How Consent Is Obtained: Durascapes LLC obtains SMS consent through our website lead capture forms. Users must explicitly opt in by checking a non-pre-ticked box indicating their agreement to receive text messages.

Consent may also be obtained when customers verbally agree to receive text updates or initiate a text conversation with our team regarding their project.

How SMS Information Is Used: We use your mobile information to communicate with you regarding your landscaping or hardscaping estimate, design options, project scheduling, installation, and service updates.

SMS Opt-In Details:

• No Third-Party Sharing: Mobile information and SMS consent will not be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes.
• Opt-In Data Protection: Text messaging originator opt-in data and consent are strictly excluded from all information-sharing categories.
• Opt-Out Options: You can cancel SMS communications at any time by texting “STOP” to our number.

After you send the SMS message “STOP” to us, we may send you an SMS message confirming that you have been unsubscribed.

Durascapes LLC complies with the CTIA A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging standards. All business-initiated SMS messages sent through our approved messaging campaigns use a verified, registered sender profile in accordance with U.S. carrier requirements.

We do not send any promotional or marketing SMS messages without prior express, opt-in consent. All text messaging campaigns are sent through a registered A2P 10DLC campaign with an assigned Campaign ID, and our messaging use case is registered with the Campaign Registry. Message frequency varies and depends on your project and communication preferences.

For help at any time, text “HELP” to our number. For support with any messaging-related questions, contact us using the details below. Carriers are not liable for delayed or undelivered messages.

If you have any questions about this Privacy Policy, how we handle your information, or if you would like to review, update, or request deletion of your information, please contact us:

Durascapes LLC

McKinney, TX

Phone: +1 (972) 978-8064

Email: Justindavidcross@gmail.com

You may also find additional contact options, including our contact form and service request details, on our website's Contact page.