Terms of Service

By accessing or using our website, submitting a contact form, calling or texting us, or requesting an estimate or service from Durascapes LLC, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

You must be at least 18 years old to use this website or request services. By using the site or engaging our services, you represent that you are at least 18 years of age and legally able to enter into a binding agreement.

Durascapes LLC provides durable, climate-appropriate landscaping, hardscaping, and outdoor living services throughout McKinney, Texas and the surrounding 20-mile radius.

Our services may include, but are not limited to:

• Custom interlock paver patios, walkways, and driveways
• Retaining walls & natural stone features
• Outdoor kitchens, custom fire pits, fireplaces, and outdoor lighting
• Climate-durable plant selection and installation
• Flower bed design, mulching, and soil preparation
• Sod installation and grass seeding
• Site grading and drainage solutions, and related landscaping services

Our goal is to provide homeowners with a streamlined, end-to-end process that may include design consultation, site grading and drainage, hardscape construction, plant and sod installation, and final walkthrough — built to last through Texas weather.

All services are subject to site conditions, material and product availability, crew availability, scheduling constraints, weather, local regulations, manufacturer availability, and any additional requirements discussed with you before the project begins.

We reserve the right to decline or reschedule any project if conditions are unsafe, impractical, outside our normal scope of work, or otherwise prevent us from reasonably completing the project.

Any estimate we provide is based on the information available at the time, including site visits, measurements, design selections, plans, photographs, and details you provide to us.

Estimates may outline the expected scope of work, hardscape and softscape elements, grading and base requirements, materials, installation, and pricing to the best of our knowledge at that time.

Pricing may change if we discover unforeseen conditions or if the scope of work changes.

Examples may include:

• Underground obstacles
• Drainage issues
• Access limitations
• Ground or soil conditions
• Changes to design, layout, or materials
• Changes requested by the customer
• Additional site preparation
• HOA requirements
• Permit or inspection requirements
• Material or manufacturer price changes
• Delivery complications
• Foundation changes

We will communicate significant changes in scope or price and request your approval before proceeding when reasonably possible.

No estimate is considered final or binding until it is agreed to in writing by both you and Durascapes LLC, such as through a signed proposal, contract, invoice, work authorization, or digital acceptance form.

We reserve the right to correct obvious errors in pricing, descriptions, measurements, or website materials.

We will work with you to schedule your project on dates that are practical for both you and our team.

Any timeline we provide is an estimate only and may change based on factors such as:

• Weather
• Extreme temperatures
• Rain
• Material curing, settling, or planting-season requirements
• Inspections
• Permitting
• Site conditions
• Equipment issues
• Staffing
• Plant or material availability
• Manufacturer or supplier delays
• Delivery scheduling

Some projects require grading, drainage, or base preparation to be completed before hardscape or planting work. Appropriate settling, curing, or seasonal planting windows may be required before installation can proceed.

While we do our best to meet agreed-upon timelines, delays can occur that are outside our control.

Durascapes LLC is not liable for indirect costs or damages you may incur due to scheduling changes or delays, such as time off work, rental costs, storage costs, or scheduling of other contractors.

If a delay occurs, we will make reasonable efforts to communicate with you and reschedule the work as soon as practical.

Payment terms will be described in your estimate, proposal, invoice, or work agreement.

Depending on the project, a deposit or initial payment may be required to secure materials, plants, equipment, and scheduling, with the remaining balance due according to the terms of the individual project agreement.

By authorizing us to begin work or order materials, you agree to the payment terms described in your agreement for that specific project.

We may accept common payment methods such as:

• Cash
• Check
• Credit or debit card
• Bank transfer
• Other payment methods made available at the time of service

Some payment methods may include processing fees, which will be disclosed when applicable.

All payments must be made in U.S. dollars unless otherwise agreed to in writing.

If payment is not made as agreed, we may pause work, delay delivery or installation, refuse to schedule additional work, charge late fees where permitted by law, and pursue collection or other legal remedies.

You are responsible for reasonable costs of collection, including attorney's fees, to the extent permitted by law.

To help your project go smoothly and safely, you agree to provide Durascapes LLC and its team with reasonable access to the property, including driveways, gates, backyards, work areas, and necessary utilities such as water and electrical power unless otherwise arranged.

You agree to remove or protect personal property, vehicles, landscaping, outdoor furniture, pets, or other items that could interfere with or be affected by the work, where practical.

You are responsible for providing accurate information regarding:

• Property lines
• Easements
• Underground utilities not covered by local utility marking services
• Sprinkler or irrigation systems
• Septic systems
• Drainage concerns
• HOA rules and restrictions
• Access limitations
• Property-specific requirements
• Other conditions that may affect the project

Unless Durascapes LLC specifically agrees in writing to obtain permits, approvals, or HOA authorization on your behalf, you are responsible for obtaining any required permits, approvals, or authorizations before work begins.

Pavers, natural stone, retaining walls, and other hardscape materials are durable, but they are subject to natural characteristics and environmental conditions.

Even when installed correctly and according to reasonable industry practices, hardscape materials can develop minor settling, efflorescence, joint-sand loss, discoloration, or small imperfections over time due to curing, temperature changes, soil movement, moisture conditions, and normal wear and tear.

Minor settling, color variations, or cosmetic imperfections do not necessarily indicate a structural defect and are not automatically grounds for replacement.

Proper care after installation is important to the long-term performance of your hardscape, plantings, and turf.

This may include:

• Allowing adequate curing time
• Avoiding excessive loads before curing
• Managing drainage
• Avoiding harsh chemicals
• Following any care instructions provided by Durascapes LLC

Durascapes LLC is not responsible for damage caused by misuse, neglect, accidents, extreme weather, soil movement, drainage problems, third parties, or conditions beyond our reasonable control after the project is completed.

The customer understands that site conditions may affect the type of base, grading, drainage, or preparation appropriate for a hardscape or landscape installation. Plants are living materials; survival depends on watering, maintenance, and weather, and Durascapes LLC selects climate-durable varieties to maximize long-term performance.

Pavers, natural stone, retaining wall block, mulch, soil, sod, plants, lighting fixtures, outdoor kitchen components, hardware, and other products may have natural or manufacturer-related variations in color, texture, dimensions, appearance, or finish.

Product photographs, catalogs, website images, advertisements, renderings, and samples are intended to provide a reasonable representation of available products but may not perfectly represent the final installed product.

Product availability, colors, styles, dimensions, and manufacturer specifications may change without notice.

Where products or components are manufactured or supplied by third parties, applicable manufacturer warranties may be subject to the manufacturer's own terms, conditions, exclusions, and claim procedures.

Durascapes LLC stands behind the workmanship of the services we provide.

If you believe there is a workmanship issue with your project, you agree to notify us within a reasonable time after noticing the issue so we can review the concern.

We may request:

• Photos or videos
• Documentation
• Project information
• An on-site inspection

Any specific warranties, warranty durations, manufacturer warranties, or repair commitments applicable to your project will be described, if applicable, in your written agreement, proposal, warranty documentation, or other project materials.

Those written project-specific terms will control over any general statements contained on this website.

Normal wear and tear, cosmetic variations, minor hardscape settling, plant loss due to lack of watering or care, improper maintenance, misuse, unauthorized alterations, damage caused by third parties, extreme weather, drainage problems, soil movement, or other conditions outside our control may not be covered by workmanship warranties.

To the fullest extent permitted by law, Durascapes LLC and its owners, employees, contractors, subcontractors, and representatives are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

This includes, without limitation:

• Loss of use
• Loss of time
• Inconvenience
• Loss of income
• Scheduling expenses
• Other similar indirect damages

Where our liability cannot legally be excluded, liability will be limited to the maximum extent permitted under applicable Texas law.

Nothing in these Terms is intended to waive or limit rights that cannot legally be waived or limited under applicable law.

Our website, contact forms, advertisements, and online lead forms are provided to help homeowners learn about Durascapes LLC, request information, obtain estimates, explore design options, and schedule services.

You agree that you will not use the website or our communication channels for any unlawful, abusive, fraudulent, or unauthorized purpose.

This includes attempting to:

• Gain unauthorized access to our systems
• Collect data about other users
• Copy or scrape website content
• Misuse pricing information
• Use our materials for unauthorized competitive or commercial purposes

You may not use this website or our services for the purpose of improperly obtaining proprietary, confidential, or commercial information or for unauthorized competitive analysis or solicitation.

By submitting a form on our website, calling us, emailing us, or providing your contact information through online lead forms or advertising platforms, you consent to being contacted by Durascapes LLC and its authorized representatives by phone, email, and text message for purposes related to your inquiry, estimate, design selections, project, scheduling, or similar services.

You may withdraw your consent to marketing communications at any time, but we may still contact you regarding active or pending projects as permitted by law.

Durascapes LLC SMS Program: The Durascapes LLC SMS program is designed to provide clients and prospective customers with estimate confirmations, appointment reminders, project information, service-related notifications, scheduling updates, and occasional promotional offers regarding our services.

By providing your mobile phone number and opting in, you consent to receive transactional and marketing text messages from Durascapes LLC, including messages that may be sent using automated technology.

Consent to receive SMS messages is not a condition of purchase.

You may opt out of SMS communications at any time. To stop receiving text messages, reply “STOP” to any message you receive from us.

After you send “STOP,” we may send you a message confirming your unsubscribe status. You will no longer receive marketing text messages from us unless you opt in again, except for communications otherwise permitted or required by law.

If you are experiencing issues with the messaging program, reply with the keyword “HELP” for assistance or contact us directly at +1 (972) 978-8064.

If you opt out and later wish to rejoin, you may sign up again through our website, contact forms, or other available enrollment methods.

Message and data rates may apply depending on your wireless carrier plan. Message frequency varies based on your project status and engagement. Wireless carriers are not liable for delayed or undelivered messages.

For information regarding how we collect, use, and protect personal information in connection with our website, lead forms, and SMS communications, please refer to our Privacy Policy.

Our website, emails, or messages may include links to third-party websites, manufacturers, suppliers, social media pages, financing providers, or other resources that are not owned or controlled by Durascapes LLC.

These links are provided for convenience only. We do not control the content, privacy policies, terms, or practices of third-party websites and are not responsible for information, products, or services provided by those third parties.

Your use of third-party websites is subject to those websites' own terms and privacy policies.

These Terms, and any dispute or claim arising out of or related to your use of our website or services, are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

Any legal action or proceeding relating to these Terms or our services will be handled in accordance with applicable Texas law and applicable jurisdiction and venue requirements.

We may update or modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

When we make changes, we will post the updated Terms on this page and update the Effective Date. The revised Terms will apply to your use of the website and our services after they are posted.

Your continued use of the website or services following any changes means you accept the updated Terms to the extent permitted by applicable law.

If you have any questions about these Terms of Service, your project, or how we handle your information, please contact us:

Durascapes LLC

McKinney, TX

Phone: +1 (972) 978-8064

Email: Justindavidcross@gmail.com

You may also reach out using our website contact form, and we will respond as soon as reasonably possible.

Please refer to the Durascapes LLC Privacy Policy available on our website for additional information regarding how we collect, use, store, and protect personal information.